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Complaints Handling
EC Pohl & Co Pty Ltd has arrangements in place to consider and seek to resolve any complaints within 30 days of receipt. If you have a complaint, you may contact us by email, telephone or in writing to:
The Complaints Officer
EC Pohl & Co Pty Ltd, PO Box 7536, Gold Coast Mail Centre QLD 9726
Or use the website contact form.
If you are not satisfied with our response to your complaint, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) for an independent review of your matter. EC Pohl & Co RE Ltd is a member of AFCA (106996), which is a free external dispute resolution scheme that deals with complaints from consumers about financial services and products.
Australian Financial Complaints Authority (AFCA)
Australian Financial Complaints Authority Limited, PO Box 24164, Melbourne Vic 3001, Australia
Fax: +61 3 9613 6399
